1E Service Catalog Connect Product Pack V2

Using 1E Service Catalog Connect (a 1E ServiceNow app), end-users can invoke Windows Servicing Assistant from ServiceNow. That can be from either the ServiceNow Service Catalog, its Service Portal, or…

Using 1E Service Catalog Connect (a 1E ServiceNow app), end-users can invoke Windows Servicing Assistant from ServiceNow. That can be from either the ServiceNow Service Catalog, its Service Portal, or from 1E Service Catalog Connect itself (for existing requests). This is an alternative to running WSA from Shopping, and is intended for customers that have end-users that are used to using ServiceNow (instead of Shopping).

Product Pack Notes

Scenario

Using 1E Service Catalog Connect (a 1E ServiceNow app), end-users can invoke Windows Servicing Assistant from ServiceNow. That can be from either the ServiceNow Service Catalog, its Service Portal, or from 1E Service Catalog Connect itself (for existing requests). This is an alternative to running WSA from Shopping, and is intended for customers that have end-users that are used to using ServiceNow (instead of Shopping).

Components

Instruction

The ‘Run WSA’ instruction calls the¬†Shopping.LaunchWsaWizard web API

 

Notes:

This Tachyon product pack requires Service Catalog Connect v2 and WSS

One of the new features in the V2 release is that we are shipping 6 new 1E catalog items inbuilt into the ServiceNow Application. These are:

  1. Enable USB
  2. Enable Audio
  3. Enable VPN
  4. Enable remote connection(RDP)
  5. Free up disk space
  6. Unlock domain account

Apart from these, use any instruction in the Tachyon exchange to build your own use case

 

WSA-completed

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Details

Author

1E Product Pack Creator

Published

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29

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Compatible Versions