81
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0
Endorsements
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Components
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Significantly reduce the number of service desk tickets by empowering users to self-heal common issues with the 1E Virtual Assistant, whether in the office or at home.

Scenario

Users can self Serve and fix their issues like:

  • Add a Printer
  • Add a VPN Connection
  • Local admin access
  • Remove invalid desktop shortcuts
  • Access a shared folder
  • Create a distribution list
  • Delete a distribution list
  • Add user to distribution list
  • Revoke Folder Access
  • Install Software using Shopping
  • Delete a user from a distribution list
  • Computer Slow
  • Enable Remote Connection
  • Low Disk Space
  • Microsoft Recovery Assistant
  • Outlook Issue
  • Upgrade Operating System

Please see the following table to find out which instructions map to their respective use case.

1 Upgrade Operating System
  • 1E-Explorer-ServiceNow-RunWSA
v1
2 Computer Slow
  • 1E-Explorer-ServiceNow-PerformanceStats
  • 1E-Explorer-ServiceNow-FreeDiskSpace
  • 1E-Explorer-ServiceNow-TopCPUMemoryConsumingProcs
  • 1E-Explorer-ServiceNow-ChangeCurrentPowerScheme
  • 1E-Explorer-ServiceNow-OpenStartUpWindow
  • 1E-Explorer-ServiceNow-RebootSystem
  • 1E-Explorer-ServiceNow-LatestExperienceData.xml
v1
3 Printer
  • 1E-Explorer-ServiceNow-OpenAddPrinterWindow
v1
4 Enable remote connection
  • 1E-Explorer-ServiceNow-RDPStatus
  • 1E-Explorer-ServiceNow-RDP-EnableOrDisable
  • 1E-Explorer-ServiceNow-StartWindowService
v1
5 Outlook issue
  • 1E-Explorer-ServiceNow-MicrosoftSupportRecoveryAssistant
  • 1E-Explorer-ServiceNow-FixPstOstOutlookFiles
  • 1E-Explorer-ServiceNow-DeleteFileByPath
v1
6 Add a VPN connection
  • 1E-Explorer-ServiceNow-VPNAddOrUpdate
v1
7 Unable to connect to VPN
  • 1E-Explorer-ServiceNow-VPNAddOrUpdate
v1
8 Low disk space
  • 1E-Explorer-ServiceNow-FreeDiskSpace
v1
9 Microsoft recovery assistant
  • 1E-Explorer-ServiceNow-MicrosoftSupportRecoveryAssistant
v1
10 Reset my Windows password N/A v2
11 Local admin access
  • 1E-Explorer-ServiceNow-ElevateUserAsLocalAdmin
  • 1E-Explorer-ServiceNow-RemoveUserAsLocalAdmin
v2
12 Remove invalid desktop shortcuts
  • 1E-Explorer-ServiceNow-RemoveInvalidDesktopShortcuts
v2
13 Access a Shared folder
  • 1E-Explorer-ServiceNow-GrantAccessSharedFolder.xml
v2
14 Create a distribution list
  • 1E-Explorer-ServiceNow-GetPublicKey.xml
  • 1E-Explorer-ServiceNow-DecryptCredsAndStoreThemInCredentialStore.xml
  • 1E-Explorer-ServiceNow-AddDistributionGroupToOnPremExchangeServer
v2
15 Delete a distribution list
  • 1E-Explorer-ServiceNow-GetPublicKey.xml
  • 1E-Explorer-ServiceNow-DecryptCredsAndStoreThemInCredentialStore.xml
  • 1E-Explorer-ServiceNow-DeleteDistributionGroupFromOnPremExchangeServer
v2
16 Add user to distribution list
  • 1E-Explorer-ServiceNow-GetPublicKey.xml
  • 1E-Explorer-ServiceNow-DecryptCredsAndStoreThemInCredentialStore.xml
  • 1E-Explorer-ServiceNow-AddUserToExchangeServerDistributionGroup
v2
17 Delete user from a distribution list
  • 1E-Explorer-ServiceNow-GetPublicKey.xml
  • 1E-Explorer-ServiceNow-DecryptCredsAndStoreThemInCredentialStore.xml
  • 1E-Explorer-ServiceNow-RemoveUserFromExchangeServerDistributionGroup
v2
18 Revoke Folder Access
  • 1E-Explorer-ServiceNow-RemoveAccessSharedFolder
v2
19 Share a folder
  • 1E-Explorer-ServiceNow-ShareFolder
v2
20 Install Software
  • 1E-Explorer-ShowNotification
v2

Components

Known Issues / Additional Notes

Value Score

Usage Frequency
-
Time Saved
0 Minutes
Criticality
-

Info

Status
Verified
Author
1E Product Pack Team
Category
ServiceNow
Tags
ServiceNow Virtual Assistant
Added
8 months ago
Last Updated
7 months ago
Downloads
81
Compatibility
Platform - v5.2, v5.1, v5.0

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